The White Horse Inn Barrow is the data controller of your personal information.
What this Privacy Notice covers
Whenever you communicate with us, including when you visit our website located at www.whitehorsebarrow.co.uk
Whether you do this directly or through one of our partners or sub-contractors, we collect, store and use your personal data in various ways. Because at The White Horse Inn Barrow, we know that your personal data is important to you, we want to be completely transparent with you so you know exactly what we are doing with it. So, this Privacy Notice explains:
- what information we collect and how do we obtain it
- how we protect your information
- purpose and legal basis for the information we collect and use
- special offers and promotions
- sharing and disclosure of Personal Information
- collection of information by third party sites
- your rights regarding your Personal Information
- retention of Personal Information
- Disabling / Enabling Cookies
- Revisions to this Privacy Notice
- How to contact us
What information is collected and how do we obtain it?
In the normal course of our business, we will collect personal information relating to you, such as your name, address, phone number and e-mail address (“Personal Information”) whenever you communicate with us or one of our partners or sub-contractors, (including by email, phone, SMS, via the website, or otherwise), for example, in the following situations: when you book a table, order online or by telephone, dine in, pay a deposit, pay your bill or purchase a voucher for use in our pub. When you book or order through one of our partners, they may pass your Personal Information (including your name, email address, telephone number and details of your booking) onto us;
- when, you register for The White Horse Inn Barrow offers or rewards or subscribe for e-mail newsletters and update services (we may also ask you your age, whether you have children (but not their names), your postcode, your marketing preferences and other relevant information and may use this to tailor offers appropriate to you);
- if you choose to participate in market research initiatives or promotional events, complete a questionnaire or competition entry form.
- we operate CCTV in our pub – please consult the signage in the restaurant for more details.
- if you submit a job application form and/or CV, or otherwise seek employment with us, we will collect your Personal Information (including employment history and qualifications, photo id, and reference contact details and, where required, criminal records checks). You may also choose to give us certain details about a medical condition or disability, religious belief or other sensitive data relevant to your application for employment. We also collect ethnicity data (on a voluntary basis) in order to monitor our adherence to equal opportunities and anti-discrimination laws.
- Some of the personal information that you provide may include sensitive personal information, such as health-related information when you make a complaint or suffer an incident in our pub (see above). We need this information to investigate the complaint or incident and (if necessary) report it to health or other authorities, law enforcement agencies, our insurers and any suppliers who may be involved). We may also collect information about the names of others in your party, and any other information needed for the purposes of the investigation.
How do we protect your information?
We apply appropriate technical and organisational security measures to prevent unauthorised access to Personal Information we hold about you. All Personal Information about our guests is stored within a robust secure environment.
We never sell your data to a third party. Our practice is that no data is ever provided to third parties except in the circumstances described below under Sharing and Disclosure of Personal Information.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly, please do not send any sensitive information such as credit card details or passwords via email. Please also note that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our website when a “padlock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”
Purpose and legal basis for the information we collect and use
We know how important your Personal Information is so we will only ever collect and use your Personal Information for a lawful reason relating to our business. Generally, this means that we will use your Personal Information:
- to carry out a contract with you or because you have asked us to take specific steps, for example booking a table, ordering food, arranging delivery or collection, processing payment of your bill, investigating and handling complaints or considering your CV or employment application;
- because we have to comply with the law and applicable regulations, for example reporting any health, safety or security incidents to the relevant authorities,
- for legitimate legal purposes such as providing you with special offers, discounts, news and information about us which may be of interest to you (we think you’ll love receiving these but, if not, you can opt out at any time); updating and maintaining our records, retaining your details so you can log in quicker in the future, preventing or detecting fraud or abuses of our website or our Free Wi-Fi service, issuing vouchers for use in our pub, enabling third parties to carry out technical, logistical or other functions on our behalf to make our website more useful to you; for personalised service and communications , targeted and online behavioural advertising: analytics and profiling of guests; monitoring website usage and offer performance / conversion; monitoring guest satisfaction and data analytics to understand how we are doing, whether we are meeting our guests’ needs and seeking ways we can improve our products, services, communications and offers;
- where required by external parties we deal with such as our insurers (e.g. where there has been an accident or incident in our pub), suppliers (if there has been a food-related incident) or where necessary for the establishment, exercise or defence of any legal claims.
Special offers and promotions
We think you will love hearing about our special offers, discounts, news and information so you don’t miss out on our special deals, so unless you have told us that you do not wish to be contacted for this purpose, we will send these to you by email.
If you no longer want to receive such offers special offers, discounts, news and information, you can simply click on “unsubscribe” at the foot of the email and we will take you off our marketing and promotions list.
Sharing and disclosure of Personal Information
We want you to be clear on what we do with your Personal Information. We will keep your Personal Information secure and never sell your Personal Information to anyone. We do use sub-contractors to carry out certain functions on our behalf and, occasionally, have to disclose your Personal Information (for example, to provide specific services to you or dealing with insurers or public authorities like the police). This is described more fully below:
- Sub-contractors, suppliers and agents: from time to time we employ other companies to perform functions on our behalf including taking orders and fulfilling order deliveries, designing and sending guest communications, providing guest vouchers, analysing data, providing elements of our IT or back-up systems, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions.
- Legal reasons: we may disclose information about you (i) if we are required to do so by law or regulation (e.g. food safety), (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
- Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk, we may exchange your Personal Information with other companies and organisations.
- Business transfers: in any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets, however that would always be under conditions of strict confidentiality and limited to the specific purpose.
- Sending data outside of Europe: We do not transfer your Personal Information to countries outside the European Union. However, some of our appointed carriers, sub-contractors, suppliers and agents may transfer, use or store data in other countries. Where this is the case, they are obliged to ensure that there is equivalent protection for your Personal Information as would be the case within the European Union.
We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These safeguards may include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information by a data controller established in the European Union to a processor established in a third country which does not offer adequate level of protection.
Analytics and profiling: In order to offer you a more personalised experience in your interactions with us, information collected through one source may be combined with information we obtain through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties to create customised profiles about you. Examples of how we may use this information include using your data to help us to improve your experience using our website, to present you with options tailored to your preferences and for targeted advertising purposes.
Collection of information by third party sites
Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third-party sites as we have no control over information that is submitted to or collected by those third-party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.
Your rights regarding your Personal Information
You have certain rights regarding your Personal Information. We summarise these below:
Right to access: You have the right to access data about you that we use. You can make an access request by writing to us (see below). We will process your request without undue delay and, at the latest, within 1 month, unless your request is complex or numerous in which case, we may take up to 3 months, but we will inform you within 1 month if this is the case.
Please note that there are certain limited exceptions to your right to access personal data such as if it would involve disclosing the personal information of another person who has not consent to such disclosure, if disclosing Personal Information would prejudice on-going negotiations with you, information relating to the prevention or detection of crime or apprehension or prosecution of offenders, management information and information covered by legal privilege.
Right to rectification: You can rectify or update any information we hold about you by making a rectification request by writing to us (see below).
Right to erasure: You may also erase any data on your account with the exception of data that is required for you to keep your account open (such as your email address, name etc.). You also have the right request us to erase Personal Information which The White Horse Inn Barrow holds about you by writing to us (see below).
Please note that there are exceptions such as where we need to retain Personal Information for legal reasons (e.g. where necessary for the establishment, exercise or defence of any legal claims) or where we have another legitimate business reason for retaining Personal Information.
Right to restrict or object to processing: if you want to stop receiving special offers, discounts, news and information from us, either:
- simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list.
- You also have the right to request portability of your Personal Information which you have given us.
Right to complain to a data protection authority: You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
To make a request concerning your Personal Information, as described above, please write to: The White Horse Inn Barrow, Main Street, Great Barrow, Chester, CH3 7HX.
Retention of Personal Information
We will keep your data for as long as necessary to carry out the purpose for which we collected it. If we have had no online contact from you (e.g. logging onto free Wi-Fi, using The White Horse Inn Barrow offers, ordering vouchers or taking up special offers and promotions) for 3 years, we may delete your Personal Information.
If at any time you wish to opt-out of receiving special offers and promotions, restrict our processing of your Personal Information, or ask us to erase your Personal Information, please see Your rights regarding your Personal Information above.
We, our service providers, and/or non-affiliated third parties, may use “cookies” or similar technologies on the Site. When you visit our website, we serve cookies to your computer. Cookies may be used in the following ways:
to enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line);
- to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way and
- for security, site and product integrity.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
There are two broad categories of cookies “first party cookies” and “third party cookies”. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
The sorts of cookies we use may include:
Anonymous site usage statistics: We use Google Analytics cookies to record anonymous usage of the site and produce statistics such as the number of visitors to a page. These cookies include _ga, _gat, _gid.
Disabling / Enabling Cookies
You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.
Please note that if you disable cookies you may not be able to use all the features of our website.
Revisions to this Privacy Notice
We may update or revise all or any part of this Privacy Notice from time to time. A copy of the current Privacy Notice will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the bottom of this Privacy Notice.
How to contact us
Should you have any questions about this Privacy Notice or how we use your Personal Information, please write to us at:
The White Horse Inn Barrow, Main Street, Great Barrow, Chester, CH3 7HX.
Last updated: 31/07/2019